Frequently Asked Questions

What products do we offer?

We specialize in clinical studies, including Expert Mapping studies, Clinical Endpoints reports, Safety Shield reports and custom datasets tailored for
various skin and dermatological conditions.

How can I access the studies?

You can explore our catalog online. Studies are available for immediate purchase or on demand for customized requirements. For the immediate purchases, a download link will be available directly on the website and by email.

How many times can I download the document?

When the link(s) are received, they can be used 3 times to download your document(s) up to 3 times.

Can I share the document I bought?

Documents may be shared internally but are waterstamped with the purchaser's name.

Can I use the studies I bought for my own studies?

Upon purchasing a report or study, its content can be utilized for internal professional studies. Extracted data is open source, but filtered through AI models. Attribution is required when using our data.

Can I request a customized study?

Yes, our on-demand service allows you to tailor studies to your specific clinical or strategic needs.

What is the refund policy?

Due to the nature of our digital products, refunds are evaluated on a
case-by-case basis. Please contact customer support for assistance.

How do I manage my orders?

You can create and manage your account directly on our website to access purchased studies, receive updates, and track orders.

Who are your partners and clients?

We work with leading pharmaceutical and biotech companies like Sanofi,
Takeda, and AstraZeneca, providing them with expert insights for
clinical trial optimization.

How can I contact customer support?

For any queries, you can reach out via our contact page or by email on conact@arcascience.ai

Are there discounts for bulk orders?

Yes, there are discounts offered on bulk orders or long-term collaborations. Reach out for more information.